Privacy Policy

This Privacy Policy describes how SepticSeeker ("we," "us," or "our"), operated at septicseeker.com, collects, uses, and protects your information when you use our website.

1. Information We Collect

Information You Provide

We collect information you voluntarily submit through our forms:

• Quote request forms: your name, phone number, zip code, service needed, and optional description
• Claim listing forms: your name, role, email address, phone number, and optional website URL
• Business profile forms: business description, services offered, year established, service area, license number, languages spoken, service type, uploaded images

Information Collected Automatically

When you visit our site, we may automatically collect:

• Usage data: pages viewed, links clicked, search queries, and referring URLs
• Device data: browser type, operating system, screen size, and device type
• Location data: approximate geographic location based on IP address

2. How We Use Your Information

We use collected information to:

• Connect homeowners with septic service providers through quote requests
• Verify and process business listing claims
• Display business profile information on listing pages
• Improve our website, content, and user experience through analytics
• Monitor site security and prevent abuse

3. Third-Party Services

We use the following third-party services that may collect data:

• Google Analytics 4: We use GA4 to understand how visitors use our site. GA4 uses cookies and collects anonymized usage data. You can opt out via Google's opt-out browser add-on.
• Supabase: Our database provider, hosted in the US. Stores business data, quote requests, and claim information.
• Resend: Our email service provider. Used to send claim notifications and confirmations. Processes email addresses submitted in claim forms.
• Vercel: Our hosting provider. May process server logs including IP addresses.

4. Cookies

Our site may use cookies set by Google Analytics to track usage patterns. These are first-party analytics cookies. We do not use advertising cookies or tracking pixels from ad networks.

You can control cookies through your browser settings. Disabling cookies will not affect your ability to use the directory.

5. Data Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Quote requests: Information submitted through quote request forms may be shared with septic service providers in your area to facilitate service connections.
• Business profiles: Information submitted through business profile forms (descriptions, services, photos) is displayed publicly on your listing page.
• Legal requirements: We may disclose information if required by law, subpoena, or legal process.

6. Data Security

We implement reasonable security measures to protect your information, including encrypted connections (HTTPS), secure database hosting, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

Quote request data is retained for up to 24 months. Claim and business profile data is retained for as long as the listing is active. You may request deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of analytics tracking

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

For privacy-related questions or to exercise your data rights, contact us at privacy@septicseeker.com.